Iridium Satellite

Iridium’s mission is to deliver truly global, innovative and unique communication services with the highest reliability and value, providing safety and security, creating efficiency, and solving challenging connectivity requirements for individuals, enterprises and governments all over the world.

 

Iridium is committed to being a rewarding place to work where people are proud of what they do and are inspired to be the best they can be. We are dedicated to helping our employees and their families lead healthy, productive lives. Iridium offers a wide variety of benefit plans, most effective on the first day of employment! Some of our offerings include:

 

 

If you desire to be a member of an elite team of exceptional people, doing remarkable things, Iridium is the company for you! Our current open opportunities are below.



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Job Locations US-AZ-Tempe
Job ID 2021-1899
Iridium is seeking an exceptional Junior Software Analyst to contribute to our B/OSS Development team. Demonstrated work experience in developing test plans, test cases, and/or test scripts for software development projects is required for this role. The ideal candidate will be responsible for executing and verifying Quality Assurance test plans, have a vested interest in the long-term success of their work with a keen desire to learn, and be highly self-reliant.   Duties and Responsibilities: - Develop and write test cases within an agile development process - Design and execute test plans on various computer applications from end to end - Record, document, and resolve test anomalies using Jira and other testing tools - Compare test results to expected results as documented on test plans - Execute and maintain test plans and test scripts that ensure exhaustive testing of all assigned software systems to ensure compliance with software/system specifications - Collaborate with developers to improve overall product quality by emphasizing defect prevention throughout the development process - Document all testing results in conjunction with test plans - Analyze defects/test results and be able to deduct the chain of events leading to a failed result - Communicate critical issues and status updates in a timely manner - Other activities as deemed necessary by management Job Requirements: - Demonstrated skill and ability in the testing of n-tier applications (Front-end, Middleware, Back-end) - Ability to understand configuration settings in multiple environments - Must have strong interpersonal, verbal, and written communication skills with the ability to effectively communicate, to both developers and management, a range of behaviors and factors as they relate to software quality - Ability to prioritize multiple projects and multi-task - Must have excellent organizational skills - Must be self-starter, have a positive attitude about learning new technologies - Ability to work independently to accomplish tasks and immediately seek out guidance and expertise when needed - Ability to thrive in a fast-paced environment
Category
Information Technology
Job Locations US-AZ-Chandler | US-VA-McLean
Job ID 2021-1898
The primary responsibilities of the Senior Software Configuration Management Engineer are program and project Software Configuration Management (SCM) for the Iridium Satellite Communication Systems. This includes designing and executing complex procedures for software build and release, setup and administration of software repositories and software change boards and customizing software tools to solve problems. Additional responsibilities may include general change management, general product release and management, and other related tasks.   Job Duties & Responsibilities: - Collaborate with our architecture, infrastructure, and core CRM development teams to automate operations for the development teams - Provide emergency incident response and investigation - Deliver self-service tools for activities such as provisioning test environments - Configure dashboards and advise development teams on application instrumentation needs to support monitoring and capacity planning needs - Develop build pipelines and release management/continuous integration plans with tools such as Jenkins and Docker - Troubleshoot failed builds, collaborating with the appropriate development team when needed - Ensure the availability and recoverability of applications - Write code to automate the provisioning of new infrastructure (we use terraform and ansible) - Willingness to research and implement continuous improvements to processes and technologies used - In depth knowledge of data, hardware, and software CM principles and practices - Ability to work both independently and within a team in a dynamic engineering environment with rapidly changing priorities; and to apply creative, abstract problem solving to support varied customers in a large systems environment - Must be a detail-oriented person with ability to combine and balance a customer-service attitude with good quality enforcement practices - Must be a team player with good oral and written communications skills and a strong willingness to learn Job Requirements - Consistently demonstrate in-depth knowledge of the principles and practices of quality assurance, as well as basic project management methodologies - Consistently demonstrate knowledge of the principles and practices of agile software development - Detail-oriented person with ability to combine and balance a customer-service attitude with good quality enforcement practices - Team player and self-starter with good oral and written communications skills and a strong willingness to learn - Ability to work both independently and within a team in a dynamic engineering environment with rapidly changing priorities. - Willingness to research new processes and technologies - Participate in emergency incident response and investigations - Must have strong computer skills, including proficiency in MS Office applications (Word, Excel, and PowerPoint)
Category
Engineering
Job Locations US-AZ-Tempe
Job ID 2021-1896
Iridium is seeking an experienced and motivated Network Architectural Engineer to join our Gateway Engineering & Planning team. Network Architectural Engineer is responsible for working with senior management to establish strategic plans and objectives, including managing delivery of high-quality results and complex solutions for critical Iridium government and civilian customers. In this role, you will be tasked primarily with establishing a critical customer roadmaps, identifying any and all deviations from the Iridium commercial baseline. You will effectively collaborate and work with various program offices, customers, operations teams, business development teams, and systems teams to implement cost effective solutions in support of the customers’ needs as well as the Iridium product/services roadmap. Your functional areas of responsibility will include Gateway network architecture development, understanding customer/mission requirements and needs, and directing Iridium development activities as they pertain to Gateway design elements and engineering.   Duties & Responsibilities: - Lead Iridium’s Gateway engineering efforts as associated with the development of capabilities for the Iridium satellite system, as well as with new services such as Certus® and future telephony/data delivery products - Lead both technical and programmatic teamwork activities amongst Iridium business development/design teams, customers, and the commercial/government Gateway operations team in order to develop and execute a product/project roadmap - Ensure the Gateway network interfaces with end user equipment (and/or customer-built devices) - Actively participate in the full lifecycle of Gateway network communication services, including business capture, development, deployment, and sustainment - Work with the Iridium customers to understand program needs and translate those needs into the program scope, plan, and execution - Serve as a direct interface to critical customer teams to ensure operational and design requirements are developed and delivered to meet Iridium and customer needs - Conduct technical feasibility analyses and trade studies, including proposals - Develop top-level system Gateway network element operational requirements/constraints and ensure appropriate allocation to subsystems - Develop interface control documents (ICDs) - Lead various system integration and test planning activities - Support project management activities and program documentation efforts - Conduct implementation tracking and non-conformance resolution activities - Create briefing summaries of project results and issues tracking; provide updates and reports to management, as needed - Provide technical support for deployed systems Job Requirements: - Demonstrated ability to solve technical problems as well as prioritize/organize complex workflows involving multiple inter-related, parallel efforts - Possess breadth and depth of knowledge of system analyses, system trades, system verification, anomaly resolution, and operational necessity of Gateway network elements - Demonstrated ability to use subject matter expertise in satellite communications systems to understand and resolve technical issues - Must be proactive in sharing knowledge with and assisting others, especially as it pertains to enhancing team productivity - Can think outside the box to provide customers with solutions that will fit their needs - Excellent communication skills, with an innate ability to build relationships when working with customers, internal partners, and throughout the organization - Proficiency with standard Microsoft Office applications (e.g., Word, Excel, PowerPoint)
Category
Engineering
Job Locations US-AZ-Tempe
Job ID 2021-1895
This position is responsible for the support of end user requests and issues, providing Level II troubleshooting and remediation support for the Iridium IT Service Desk, working in cooperation with System Administrators, Network Engineering, and Technical Operation teams to provide secure LAN and WAN connectivity for systems and end users. This position will work on a small team, so it is important to be a team player and willing to assist others when needed.   Duties and Responsibilities: - Administer, support, and maintain desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment - Maintains a professional attitude and appearance while providing excellent customer service - Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment - Perform employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access - Work service requests and help desk tickets daily - Maintain company asset management within the Configuration Management Database (CMDB) - Responsible for accurately recording detailed closure cause codes on incidents to assist with determining Service Desk trends. - Maintain appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties - Create, update, validate, and maintain appropriate and current Service Desk documentation, such as internal and user facing knowledge articles. - Continually learn and improve skill sets through use of varies learning platforms such as Pluralsight, SNOW knowledgebase, etc. - Proactively identify trends, concerns, or issues and work to remediate them - Pursue additional training opportunities in order to maintain the skills necessary to execute duties - Other duties may be assigned by management as needed  Job Requirements: - Proven capability or demonstrated achievement of all Service Desk Level I competencies - Complete the Iridium Service Desk Foundational training within 30 days of employment - Ability to work on a geographically diverse team and in a remote capacity - Ability to produce consistent, error-free work based on defined regulations and standards - Ability to collaborate by having helpful, supportive communication with management and peers   - Ability to multitask and complete projects in a team environment - Can demonstrate the following Service Desk Level II competencies: - Ability to install and configure Windows 10 within an enterprise environment - Advanced understanding of managing and maintaining Windows Desktop operating systems within an enterprise environment - Advanced technical knowledge of Microsoft Office suite, with the ability to provide support for Microsoft Office suite issues, as well as for the following platforms: Teams, ShoreTel Communicator, OneDrive, etc. - Technical knowledge of Office 365 and ability to provide support to end users experiencing Office 365 issues - General computer networking knowledge and understanding of core concepts in alignment with CompTIA and Network+ fundamentals - Knowledge of Cisco networking, IPv4 and IPv6 - Advanced knowledge of deploying Windows desktop OS utilizing technologies such as WDS, SCCM, MDT and ConfigMgr - Experience in configuring and troubleshooting issues with VPN connections - Ability to multitask and excel in a fast-paced environment - Ability to work varied shifts and off hours to support upgrades - Detail oriented with excellent technical, verbal, and written communication skills - Exceptional customer service skills required
Category
Information Technology
Job Locations US-AZ-Tempe
Job ID 2021-1894
This position is responsible for the support of end user requests and issues, providing level I troubleshooting and remediation support for the Iridium IT Service Desk, working in cooperation with System Administrators, Network Engineering, and Technical Operation teams to provide secure LAN and WAN connectivity for systems and end users. This position will work on a small team, so it is important to be a team player and willing to assist others when needed.   Duties and Responsibilities: - Administer, support, and maintain desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment - Maintains a professional attitude and appearance while providing excellent customer service - Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment - Perform employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access - Work service requests and help desk tickets daily - Maintain company asset management within the Configuration Management Database (CMDB) - Maintain appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties - With guidance, draft, update, and validate Service Desk documentation, such as internal and user facing knowledge articles. - Continually learn and improve skill sets through use of varies learning platforms such as Pluralsight, SNOW knowledgebase, etc. - Other duties may be assigned by management as needed  Job Requirements: - Complete the Iridium Service Desk Foundational Training `within 30 days of employment - Ability to work on a geographically diverse team and in a remote capacity - Ability to produce consistent, error-free work based on defined regulations and standards - Ability to collaborate by having helpful, supportive communication with management and peers - Can demonstrate the following Service Desk Level I competencies: - Understanding of Windows core functionality and support including general applications support - Intermediate troubleshooting support for users in a Windows environment - Manage and maintain Windows desktop operating system - Technical understanding of core Microsoft Office functionality with ability to provide troubleshooting and support to end users - Understanding of Office 365 and cloud functionality - General computer networking knowledge and understanding of core concepts in alignment with CompTIA and Network+ fundamentals - Knowledge of deploying Windows 10 images in an enterprise environment - Ability to multitask and excel in a fast-paced environment - Ability to work varied shifts and off hours, on a limited basis, to support upgrades - Detail-oriented with technical, verbal, and written communication skills - Exceptional customer service skills required
Category
Information Technology
Job Locations US-AZ-Tempe
Job ID 2021-1892
Iridium is seeking an experienced IT Security Compliance Administrator II to join our IT Security team. In this role, you will be responsible for the administration of cybersecurity compliance goals and requirements for Iridium. As the IT Security Compliance Administrator, you will also assist with project management activities in support of the IT Security team’s goals and initiatives.   Duties and Responsibilities: - Overall responsibility for cybersecurity goals and requirements, including the development of policies, procedures, and standards that ensure the security, confidentiality, and privacy of information consistent with organizational and compliance requirements - Work in partnership with cross functional teams to ensure they are properly managing security controls and maintaining compliance - Review Change Requests for impacts to compliance - Participate in security audits, risk analysis, and security reviews - Create and maintain documentation for compliance requirements - Represent the IT Security team in meetings with the Project Management Organization (PMO) and align project deliverables with security goals - Conduct security risk assessments and compliance audits and make recommendations regarding levels of risk tolerance - Develop, revise, and maintain remediation plans and track to closure - Develop metrics to demonstrate the effectiveness of governance in meeting control objectives - Actively participate in the project planning and project management duties of the team - Suggest improvements and seek additional training to maintain skills necessary to execute duties - Other duties as assigned by management Job Requirements: - Must be detail-oriented and results-driven with strong sense of ownership - Must have strong technical, interpersonal, verbal, and written communication skills and the ability to work effectively with a diverse set of peers, colleagues, and managers - Ability to collaborate with internal departments to ensure compliance objectives are being met - Ability to be security conscious in daily work - Strong problem-solving skills - Ability to work well under pressure, multitask, and excel in a fast-paced 24/7 environment
Category
Information Technology
Job Locations US-AZ-Tempe
Job ID 2021-1888
Iridium is seeking an exceptional entry level Revenue Assurance Analyst to contribute to our Commercial Billing team’s daily, cyclical, and monthly billing and invoicing activities stemming from our Products and Services. In this role, you will be responsible for providing accurate information to customers and management to ensure accurate billing. Education or demonstrated work experience in billing and invoicing practices, as well as producing precise and consistent work output, is essential for success in this position.   Duties and Responsibilities: - Assist with the handling of pre- and post-billing verification - Regularly send invoices and supporting reports to customers - Prepare invoice files for foreign subsidiaries - Assist with researching billing disputes or variances and drive for resolution - Regularly engage with customers, especially as it relates to clarifying their invoices - Upload rate card files into billing and settlement systems for accuracy - Assist in preparing the reconciliation of Iridium Public Switched Telephone Network (PSTN) invoicing for net settlements and review - Assist in preparing monthly General Ledger accruals for review by the Finance team - Collaborate with the Operations team to ensure daily input files are processed from commercial network elements and to ensure that any failures are identified and reported - Assist in supporting the Channel Management team to mitigate billing issues Participate in User Acceptance Testing of relevant finance/billing systems and applications - Participate in special projects involving pricing, billing, and settlements, as needed Job Requirements: - Understanding of billing activities - Familiar with the impact of downstream data flows - Must have an interest in providing a high degree of accuracy and attention to detail in work product - Must possess strong analytical and problem-solving skills - Must be highly organized with the ability to prioritize tasks and projects (asking for guidance and assistance, as needed) - Must have a basic ability to gather combined data from multiple source points and apply to various analyses - Must have good interpersonal, verbal, and written communication skills with the ability to quickly build relationships with various departments and management - Ability to quickly gain an ability to work independently to accomplish tasks
Category
Accounting/Finance
Job Locations US-AZ-Tempe
Job ID 2021-1887
Iridium is seeking a motivated and enthusiastic Application/Technical Support professional to join our Billing Operations (B/OSS) team. The Application/Technical Support Specialist will assist with the administration, operation, maintenance, and overall technical support of Iridium’s billing, provisioning, mediation, and reporting systems. In this role, you will collaborate with teammates, internal/external customers, including Sales, Customer Care, Revenue Assurance, and Finance to assist in the resolution/responses to general inquiries and to assist with system level support. You will also collaborate with Network Engineers to assist in the integration of the billing and provisioning systems with Iridium network elements. This role also requires 24/7 on-call, systems support (primarily for Iridium provisioning).   Duties and Responsibilities: - Assist with the administration, operation, and maintenance of Iridium’s billing system and supporting applications - Collaborate with Iridium’s IT groups and vendors to gain an understanding of the maintenance and support of Iridium’s billing system and supporting applications - Assist with the maintenance of Iridium’s provisioning system (T-activate) - Assist with the support and maintenance of the 24/7 provisioning interface and provide on-call support (including after-hours, overnights, and weekends, as needed) - Participate in the creation of Control-M (Workload Automation) jobs to maintain billing cycles and revenue assurance reports generation, and to avoid any system-level failures - Assist with troubleshooting of software by analyzing JBoss and Billing and Revenue Management (BRM) logs and correcting the code/data by creating Flists in BRM - Help create and maintain Knowledge Base documentation for troubleshooting billing/provisioning systems issues - Collaborate with Network and Security teams to assist with the implementation of security rules in alignment with Iridium Security policies - Collaborate with functional teams to automate procedures where possible and to promote rapid response to known issues - Help research solutions to increase efficiency for the billing team including, but not limited to, new tools, business process changes, and techniques - With the assistance of more tenured teammates, learn to manage and deploy Data Warehouse using ETL tools such as Informatica - Troubleshoot and implement solutions in Datamart database - Assist with billing systems support requests: - Work service requests daily - Create and update all tickets in ticketing software - Produce reports - Conduct follow-up calls - Testing and escalating, when needed - Assist with administering user security for all billing/provisioning applications - Participate in software installation/upgrade activities for various systems Job Requirements: - Ability to work with the Linux command line and navigate the Linux file system - Ability to write basic Perl/Shell scripts and PL/SQL procedures - Ability to conduct basic troubleshooting and testing for network connectivity and present troubleshooting/test results - Must have a basic understanding of telecom billing/rating - Proficiency with Microsoft Office, including Excel - Must have good interpersonal, verbal, and written communication skills - Must be results-driven with a sense of ownership - Must be able to multi-task, pay attention to small details, and operate under given deadlines - Must have a great work ethic with a positive attitude, eagerness to learn, and regular, predictable attendance
Category
Information Technology
Job Locations US-AZ-Chandler | US-AZ-Tempe | US-VA-McLean | US-AZ-Tempe | US-VA-Leesburg
Job ID 2021-1886
As the Senior Technical Project Manager, you and your team are responsible for managing multiple technical activities/projects, including those with cross-functional teams. These projects are critical to the future of the Iridium business, our value-added partners and to our end customers, and often are in support of large, complex, and high-profile technology programs focused on end-to-end system solutions, new product development or network elements within the Iridium architecture. This position operates in a fast-paced environment and must provide clear leadership, coordination, technical oversight, and management of the project to deliver successful solutions and navigate interdependencies in a matrixed environment. The person successful in this role needs to have a breadth of knowledge of technical project management fundamentals (e.g. business case, risk management, schedule management, and negotiation).   Duties and Responsibilities - Manage multiple activities and projects - Manage the coordination and delivery of multiple or complex technical assignments designed with end goals in mind, including managing shifting priorities - Ensure that projects meet financial performance targets as established in project pipeline budgets and Estimates to Complete - Ensure that projects deliver quality results, activities are well-designed, and funds are expended to meet overall project objectives, contract deliverables, and indicator targets - Serve as sounding board on strategic project decisions and provides thought leadership in program design and delivery - Partner with stakeholders to understand their technical and business needs to manage the requirements and planning basis in a methodical and organized manner, including use of configuration management practices (CM) - Coach and develop a project team and create a team dynamic, including serving as a role model for completing regular check-ins, discussing development, and documenting feedback - Deliver constructive, meaningful feedback and proactively offer guidance and knowledge-sharing with technical colleagues/team members   Job Requirements - Demonstrated ability to understand how complex issues are affecting project operations and identify and design the formation of innovative solutions from concept through to completion. - Comfortably present complex results with limited preparation and develop ability to speak persuasively to those within team Manage issues where analysis of situations or data requires an in-depth evaluation of complex factors - Utilize critical thinking skills to vet whether creative solutions generated are viable - Participate in projects beyond immediate team - Demonstrated leadership skills and ability to build relationships with senior leadership - Recognize and adapt to different communication styles based on stakeholder style and preferences  
Category
Other
Job Locations US-AZ-Tempe
Job ID 2021-1885
Iridium is seeking a motivated, enthusiastic and experienced Application/Technical Support professional to join our Billing Operations (B/OSS) team. The Application/Technical Support Specialist is responsible for the administration, operation, maintenance, and overall technical support of Iridium’s billing, provisioning, mediation, and reporting systems. In this role, you will collaborate with internal/external customers, including Sales, Customer Care, Revenue Assurance, and Finance to resolve/respond to general inquiries and to provide system level support. You will also work closely with Network Engineers to integrate the billing and provisioning systems with Iridium network elements. This role also requires 24/7 on-call, systems support (primarily for Iridium provisioning).   Duties and Responsibilities: - Administer, operate, and maintain Iridium’s billing system and supporting applications - Work in conjunction with Iridium’s IT groups and vendors to understand, maintain, and support Iridium’s billing system and supporting applications - Maintain Iridium’s provisioning system (T-activate) - Support and maintain the 24/7 provisioning interface and provide on-call support (including after-hours, overnights, and weekends, as needed) - Create Control-M (Workload Automation) jobs to maintain billing cycles and revenue assurance reports generation, and to avoid any system-level failures - Troubleshoot software by analyzing JBoss and Billing and Revenue Management (BRM) logs and correcting the code/data by creating Flists in BRM - Create and maintain Knowledge Base documentation for troubleshooting billing/provisioning systems issues - Work closely with Network and Security teams to implement security rules in alignment with Iridium Security policies - Work with functional teams to automate procedures where possible and to promote rapid response to known issues - Recommend appropriate solutions to increase efficiency for the billing team including, but not limited to, new tools, business process changes, and techniques - Manage and deploy Data Warehouse using ETL tools such as Informatica - Troubleshoot and implement solutions in Datamart database - Manage billing systems support requests: - Work service requests daily - Create and update all tickets in ticketing software - Produce reports - Conduct follow-up calls - Conduct testing and escalate when needed - Administer user security for all billing/provisioning applications - Install/upgrade software on various systems Job Requirements: - Ability to write Perl/Shell scripts and PL/SQL procedures - Ability to create automated UNIX/SQL scripts to correct provisioning errors - Ability to troubleshoot and test network connectivity, including F5 load balancers, and present troubleshooting/test results - Must have a solid understanding of telecom billing/rating - Demonstrated proficiency with Microsoft Office, including Excel - Must have strong interpersonal, verbal, and written communication skills, with the ability to effectively communicate to teammates, colleagues, customers, and internal leadership Must be results-driven with strong sense of ownership - Must be able to multi-task, pay attention to small details, and operate under extreme deadlines - Must have a strong work ethic with a sense of urgency and regular, predictable attendance
Category
Information Technology
Job Locations US-AZ-Chandler | US-AZ-Tempe | US-VA-McLean | US-AZ-Tempe | US-VA-Leesburg
Job ID 2021-1882
As the Senior Technical Project Manager, you and your team are responsible for managing multiple technical activities/projects, including those with cross-functional teams. These projects are critical to the future of the Iridium business, our value-added partners and to our end customers, and often are in support of large, complex, and high-profile technology programs focused on end-to-end system solutions, new product development or network elements within the Iridium architecture. This position operates in a fast-paced environment and must provide clear leadership, coordination, technical oversight, and management of the project to deliver successful solutions and navigate interdependencies in a matrixed environment. The person successful in this role needs to have a breadth of knowledge of technical project management fundamentals (e.g. business case, risk management, schedule management, and negotiation).   Duties and Responsibilities - Manage multiple activities and projects - Manage the coordination and delivery of multiple or complex technical assignments designed with end goals in mind, including managing shifting priorities - Ensure that projects meet financial performance targets as established in project pipeline budgets and Estimates to Complete - Ensure that projects deliver quality results, activities are well-designed, and funds are expended to meet overall project objectives, contract deliverables, and indicator targets - Serve as sounding board on strategic project decisions and provides thought leadership in program design and delivery - Partner with stakeholders to understand their technical and business needs to manage the requirements and planning basis in a methodical and organized manner, including use of configuration management practices (CM) - Coach and develop a project team and create a team dynamic, including serving as a role model for completing regular check-ins, discussing development, and documenting feedback - Deliver constructive, meaningful feedback and proactively offer guidance and knowledge-sharing with technical colleagues/team members   Job Requirements - Demonstrated ability to understand how complex issues are affecting project operations and identify and design the formation of innovative solutions from concept through to completion. - Comfortably present complex results with limited preparation and develop ability to speak persuasively to those within team Manage issues where analysis of situations or data requires an in-depth evaluation of complex factors - Utilize critical thinking skills to vet whether creative solutions generated are viable - Participate in projects beyond immediate team - Demonstrated leadership skills and ability to build relationships with senior leadership - Recognize and adapt to different communication styles based on stakeholder style and preferences  
Category
Other
Job Locations US-AZ-Chandler
Job ID 2021-1878
Iridium is seeking an experienced Senior Lab Engineer to support the Iridium Communications System (ICS) in Chandler, Arizona. The Lab Engineer will work amongst a team of engineers to provide the design, development, maintenance, repair and operation of the Iridium Technical Support Center (TSC) engineering labs.   Essential Responsibilities include but not limited to: - Monitor and assess lab state and perform problem mitigation independently or at the direction of program management - Design, document, implement, calibrate, repair and maintain the Radio Frequency (RF) test systems infrastructure - Actively participate in the setup, calibration, technical operation, diagnosis, repair and maintenance of lab equipment and simulator subsystems - Document changes made to the labs due to enhancement, repair, or configuration change - Assist in maintaining the network infrastructure of the labs’ general computing infrastructure and maintain the test systems computing infrastructure - Will develop RF designs and help fabricate equipment for the TSC engineering labs - Will verify RF systems are operating safely; document and train lab personnel and the Iridium program on safe RF operations - Perform electrical circuit and board design, work with vendors to fabricate boards, and cable connectors, perform minor repairs to existing electrical circuit boards, and integrate electrical circuits and wire tape telecom block, in to the TSC lab test systems - Perform circuit board design and build - Perform AC/DC circuit maintenance - Work collaboratively with software, hardware, test, and system development engineers - Research, design, document, and implement hardware upgrades of lab infrastructure and test systems - Integrate, maintain and operate lab hardware and software systems - Assist in the mitigation of risks and/issues identified - Collaborate with team members across various functional disciplines to ensure high product quality and establish and maintain good working relationships Job Requirements: - Must be able to integrate, maintain and verify proper operation of Iridium Subscriber Equipment with lab test systems - Must have strong interpersonal, verbal, and written communication skills with the ability to effectively communicate, both orally and in writing, issues, impacts, and corrective actions - Advanced technical and problem-solving skills in dealing with complex issues and the ability to transfer findings into report and presentation formats - Ability to exercise wide latitude in determining objectives and approaches to critical assignments - Ability to operate with minimal supervision - Must be results driven with strong sense of ownership - Must be proficient with the Microsoft Windows and Office product suite - Able to work well both independently and in team structures - Ability to communicate clearly with team members and management Physical Requirements: - Ability to climb a 20-foot ladder and occasionally work on the roof of a building - Ability to occasionally lift up to 50 lbs.
Category
Engineering
Job Locations US-AZ-Tempe
Job ID 2021-1877
Iridium Satellite, LLC seeks a Principal Engineer at our office location in Tempe, AZ to work directly with vendors, subcontractors, and consultants to resolve outstanding issues. Work directly with vendors to define and improve methods of operations and processes. Work directly with project managers, project subject matter experts, and project business developers. Implement and evaluate Gateway WAN and LAN connectivity between routers, switches, firewalls and managed applications. Participate as a team lead in the administration and maintenance of the remote monitoring and management system, including updating agent scripts, responding to alerts, monitoring dashboards, and performing periodic system reviews. Lead the efforts and coordinate with other team members to troubleshoot.  Identify and resolve operations issues and work closely with the Operations team to improve maintenance procedures. Respond to afterhours calls in case of major network wide issues. Collaborate with team members to ensure high quality products are ready to deploy into production according to assigned schedule. Investigate and resolve tier 2 customer tickets. Create and maintain maintenance documents for all Gateway network element systems and network infrastructure. Communicate with customers as required and keep customers informed of incident progress, provide notifications of impending changes and/or agreed outages, etc.  Build, develop, and maintain business relationships vital to the success of the project. Build, develop, configure and integrate new systems in response to internal company department requests and needs. Work closely with Independent Verification & Validation (IV&V) team to make sure products have been tested thoroughly. Develop and manage capacity and performance tools and provide input into Gateway roadmap. Provide technical support to external and internal group. Demonstrate expertise in using effective communication skills with all levels of personnel, including technical and non-technical personnel.
Category
Engineering
Job Locations US-VA-Leesburg
Job ID 2021-1876
This position is responsible for the independent administration and maintenance of the Iridium Network environments running at the SNOC and TSC facilities working in cooperation with the IT Network and Systems Administrators to provide highly available and reliable systems to support the Iridium Mission network.   Duties and Responsibilities: - Administration of highly concentrated and Mission Critical Network Infrastructure systems to support Local Area Networks and Wide Area Networks across all Mission Networks - Administration of Cisco ASA VPN’s Administration of customer co-located equipment, VPNs and similar systems - Administration of Cisco routers and switches - Administration of Palo Alto Firewalls - Administration of Palo Alto Panorama device management systems - Independently recognize, respond to, and resolve service requests and help desk tickets on a daily basis - Participate in design meetings, reviews, implementation projects by comfortably presenting products, deliverables, analysis and/or issues and demonstrating active listening by asking questions to groups within team and external telecommunication vendors - Build productive relationships with team and external telecommunication vendors - Maintain all network monitoring systems for connectivity, performance, and configuration changes and demonstrate ownership of assigned tasks and activities - Participate in a rotating coverage schedule to provide 24/7/365 off-hours support - Maintain existing IT network elements; implement upgrades, replacements and new equipment as directed - Monitor the IT Network systems for proper operation, error conditions and unauthorized changes - Respond to alerts and take corrective action; provide root cause analysis and suggest improvements - Maintain appropriate logs, databases and history to perform trending analysis and take proactive steps to ensure the proper operation of systems - Responsible for development and execution of current, new, or updated process/procedure training/documentation materials - Suggest improvements and seek additional training to maintain skills necessary to execute duties Job Requirements: - Demonstrated advanced proficiencies with network administration and installation of Cisco Nexus Infrastructure - Ability to multitask and excel in a fast paced 24/7 environment - Detail oriented with a depth of technical knowledge, and excellent verbal and written communication skills - Ability to understand key output of data analysis and make routine decisions using data - Ability to independently recognize and propose solutions to issues, considering past experience and stakeholder needs in decision making - Ability to apply new ideas and approaches - Ability to set personal priorities and work well under pressure, effectively communicating issues upwards - Ability to build working relationships and collaborate with internal and external technology partners to ensure end to end quality of all products, services and systems; customer service focus - 24/7 On-Call as per assigned schedule - Occasional domestic travel is required
Category
Information Technology
Job Locations US-AZ-Tempe
Job ID 2021-1874
Iridium is looking for a dynamic Talent Acquisition Partner to join our Human Resources team. The Talent Acquisition Partner is responsible for independently delivering high-quality work, driving tasks and projects to completion. This role will partner with our managers and leadership to creatively source open positions, while also advising on various steps of the recruiting process and successfully and expeditiously finding qualified candidates. The Talent Acquisition Partner will also develop, research, and identify prospective talent, creating a pipeline of potential future candidates. If you are a highly motivated individual, with the ability to build relationships with candidates, hiring managers, and various industry resources, and you possess a strong drive to recruit top talent, this position may be a great opportunity for you!   Duties and Responsibilities - Acts as a partner to hiring managers in regard to their current and upcoming job openings; advises managers throughout the recruiting process including setting expectations, providing effective and timely updates and sharing candidate feedback - Collaborates with hiring managers to create candidate screening and interview questions for open positions - Responsible for full cycle recruiting including initial sourcing and screening of candidates, conducting phone interviews, and coordinating hiring manager and panel interviews - Establishes and fosters relationships with both active and passive candidates - Responsible for tracking candidates throughout the hiring process, including notifying candidates of their status - Continuously develops networking relationships/partnerships that can be frequently leveraged to source quality candidates and leads - Assists in developing and implementing initiatives to recruit top talent by leveraging social media, direct sourcing, internet sourcing, various online job boards, company careers page(s), resume database searching, networking, etc. - Continuously seeks to improve the recruiting process, establish recruiting best practices, and ensure legal compliance is adhered to - Promotes Iridium as a great place to work and provides a great candidate experience throughout the entire talent acquisition process - Proactively researches industry, product and geographical trends in talent acquisition - Assists with drafting offer letters and works with hiring managers and HR Business Partners to establish start dates and initiate onboarding for new hires - Frequently monitors and updates job postings and candidate dispositions in the applicant tracking system (iCIMS) to ensure compliance with various employment laws, EEO regulations, and organizational policies - Works to establish and evolve collaborative relationships and networking opportunities with candidates, hiring managers, business leaders, school representatives, community organizations and 3rd party vendors - Seek opportunities to actively participate in career fairs, industry related staffing events and diversity outreach efforts - Other duties may be assigned by management, as needed Job Requirements: - Must have strong interpersonal, verbal, and written communication skills with the ability to work with a diverse set of peers, colleagues, and managers effectively and collaboratively - Comfortably present analysis and/or information confidently to groups within team - Demonstrate active listening and ask substantive, thought-provoking questions - Strong customer service focus, building productive working relationships with both internal and external personnel - Ability to set personal priorities and assist others in executing assigned tasks - Ability to effectively manage upward by managing timeline expectations and proactively communicating status - Demonstrate a high degree of professionalism, integrity, and ethics - Demonstrate and maintain a depth of current knowledge on legal issues that impact talent acquisition
Category
Human Resources
Job Locations US-VA-McLean
Job ID 2021-1871
The Director for the US Government (USG) Certus Services is responsible for the execution and continued success of Iridium Certus in the USG market.  The candidate will be responsible for all aspects of the delivery of and business processes for Certus airtime services to the USG.  The Director for the USG Certus will be responsible for ensuring the successful installation, operations, enhancement, and sustainment of the Certus equipment in the USG Gateway (GW) where Iridium delivers satellite services to the US Government and specifically the Department of Defense (DoD).  The incumbent will ensure all operational aspects of Certus service are in place at the USG GW including any USG contracts for support, sustainment, and enhancements. Additionally, the incumbent will lead the USG sales for development and support US Government contracts for the enhancements of the USG Certus Service.    Duties and Responsibilities: - Oversee the delivery of Certus services to the USG - Lead the USG sales for development and support contracts to the US Government in support of the USG Certus Services - Drive contract negotiation, proposal development, technical support, customer service, installation, and customer training activities - Manage the EMSS Contracts to enhance and support the Certus services through the EMSS Gateway - Manage the relationships with the key suppliers and partners in support of USG Certus Service - Oversee the support process for the USG Certus services - Oversee generation of financial reports for the USG Certus Service - Direct analysis efforts in preparing status reports on activities in the US Government; recommend potential areas of business and new/enhanced products to management. - Prepare account plans/proposal strategies and assume responsibility for the implementation of plans for new Certus Services offered to the USG - Plan and participate in technical/product presentations/demonstrations/trade shows - Direct the corporate development of methods, techniques, and evaluation criteria for current, new, and emerging technologies and services in support of the US Government Certus Service - Work closely across all internal organizations to build productive relationships and leverage them to influence decisions that drive results supporting the business objectives from the USG Certus Service - Assist partners through product development and certification of Certus products for the USG - Represent the USG Department in Certus product and Service development - Champion cross-functional teams and initiatives Job Requirements: - Excellent organizational and management skills with demonstrated ability to organize teams and projects to cost and schedule, manage external stakeholder expectations, and ensure high quality in assignments - Excellent analytical skills and problem-solving skills with demonstrated ability to work on issues that impact of address organization success, future concepts, products, or technologies - Excellent communication skills with demonstrated ability to effectively present information, drive discussion, and respond to difficult scenarios with limited/no preparation across different organizations and with senior DoD officers/other senior officials - Demonstrated ability to champion and build support for ideas through consensus building - Persuasive, strong relationship builder, both internally and externally, with excellent networking skills to ensure the objectives of the USG team are met - Strong technical background, leveraging specialized, in-depth knowledge of mobile satellite products and services or military tactical communications, to identify trends that will impact the organization - Demonstrated ability to build productive relationships and leverage them to drive results
Category
Sales
Job Locations US-AZ-Tempe
Job ID 2021-1856
Iridium is seeking a Ground System Developer II to join our Ground Development team.  The Ground System Developer II will gain experience in software development and maintenance for the following areas: - Iridium Ground Control Software and supporting applications - Iridium Satellite Data Products packaging applications Additionally, the Ground System Developer II will autonomously complete routine tasks providing significant value to team to support all areas of software development within the Satellite Operations and Engineering Development teams.   Duties and Responsibilities - Customer oriented and responsive to software control boards - Follows existing Iridium processes for Change Control, Prioritization, Risk Management, COTS Management, Build and Test software deployments and uses knowledge to assist in development of process/procedure documentation materials - Works with team members to develop optimized code for both scalability and performance - Works within the Agile/Scrum framework for SW development (Atlassian tool suite desired) - Creates or maintains build environments for SW products (including transitioning the L3/Harris InControl software and build environment to Iridium) - Works within team objectives to plan and execute software releases per stakeholder/program schedules and budgets - Updates issue/feature data in Atlassian Project/Software tracking tools - Responds to questions within scope from stakeholders - Edits, structures and presents data, concepts and arguments clearly and succinctly, through briefings and documentation - Develops intermediate knowledge of InControl (Satellite Control Software), Iridium’s custom Data Repository/Retrieval system and Iridium’s custom System Control SW   Job Requirements - Ability to demonstrate active listening - Ability to prioritize responsibilities appropriately with support from manager - Ability to self-identify, demonstrate accountability, and correct errors - Ability to complete data analysis within scope, using a variety of tools and methods - Ability to resolve issues with guidance and identify and escalate issues to manager - Desire to pursue opportunities for further training and continued education, including ability to learn the different software domains that make up the Iridium ground system - Ability to comprehend technical documentation - Have a positive attitude to take on ever increasing S/W development tasks, build stable working relationships, and participate in broader team initiatives - Passion for working in a team driven environment consisting of operators, SW testers, senior developers, and system engineers - Strong work ethic - Familiarity with coding and scripting languages with a willingness to continuously learn and enhance skills - Experience working with different databases - Willingness to learn and work with numerous COTS packages
Category
Engineering
Job Locations US-AZ-Chandler | US-VA-McLean
Job ID 2021-1854
Iridium is seeking a Principal Software Developer to join our Ground Development team.  The Principal Software Developer will serve as a software development and maintenance technical lead for the following areas: - Satellite Ground System requirements definition and implementation - Software build management evolution and efficiency - Generation and management of satellite upload data products - Process definition and tuning using Atlassian tools Additionally, the Principal Software Developer will provide experienced leadership by building relationships with senior leadership, proactively sharing feedback with the team, and participating in projects beyond immediate team to support all areas of software development within the Satellite Operations and Ground Development teams.   Duties and Responsibilities: - Must be customer oriented and responsive to software control boards - Follow and make enhancements to Iridium processes for Change Control, Prioritization, Risk Management, COTS Management, Build and Test software deployments - Develops optimized code for both scalability and performance - Work within the Iridium-defined Agile/Scrum framework for software development and assume leadership roles to drive efficient development sprints - Independently determine methods and procedures to drive implementation and maintenance of software build environments using the Atlassian tool suite - Lead and coordinate development in selected technical areas and report to Ground SW Development Managers - Support, plan, and execute the implementation of software releases per direction of stakeholders - Possesses or can develop expert knowledge with InControl (Satellite Control Software) or Iridium’s custom Data Repository/Retrieval system or Iridium’s custom System Control SW - Comfortably present complex results with limited preparation to stakeholders, through briefings and documentation, planned implementations and/or issue resolutions - Deliver constructive feedback and proactively share feedback with team   Job Requirements: - Demonstrated ability to adapt to different communication styles based on stakeholder style and preferences - Demonstrated ability to understand and recognize the value of other points of view and ways of doing things - Demonstrated ability to transform data into meaningful information that can be used to support decision-making - Demonstrated ability to make decisions for short and medium-term projects - Demonstrated ability to understand how complex issues are affecting team operations and identify and design the formation of innovative solutions from concept through to completion - Must have expertise and experience in developing optimized code for both scalability and performance - Demonstrated ability to leverage knowledge effectively to make enhancements to process/procedure training/documentation - Ability to create and/or drive major updates to the existing architecture - Expert working knowledge of Space Vehicle logical and physical interfaces - Effective MS Office skills - Strong troubleshooting skills and ability to use reference documentation
Category
Engineering
Job Locations US-AZ-Tempe | US-AZ-Chandler
Job ID 2021-1851
Iridium is seeking a Senior Facility and Safety Manager to join our Technology, Development, & Operations (TDO) team. The Facility and Safety Manager reports directly to the Chief Operations Officer and is accountable for ensuring that technical, operational, financial, and safety requirements are met at all Iridium owned/leased technical facilities in Virginia, Arizona, and Alaska. In this role, you will immediately take on a large-scale construction project to fully upgrade our two Arizona facilities. As the lead of this project, you will ensure that building upgrades are completed on time, within budget, and that they meet operational objectives as set by our executive team. You will work directly with the executive team on the vision and will oversee the work being done by the design team, furniture providers, and general contractor. Job Duties & Responsibilities:  - Overall responsibility for operational safety, uninterrupted 24x7 delivery of facility services, including preventative and ad-hoc maintenance activities, and the performance of the facilities/maintenance staff and service providers - Develops and institutionalizes comprehensive safety policies and procedures; enforces safety requirements throughout the facilities - Establishes and maintains a safety plan/posture/culture throughout the company to ensure safety and security aspects are being adequately considered during all infrastructure efforts - Ensures compliance with all regulatory efforts and implements best practices for resource safety and security - Implements and manages Regulatory and Safety & Compliance training programs, evaluates training effectiveness, tracks training compliance, and ensures all employees receive required safety training - Suggests innovative solutions for facilities and safety-related issues and implements those solutions through effective collaboration with internal customers and key stakeholders - Technical and managerial oversight of internal resources and vendors who are responsible for facility mechanical/electrical systems and subsystems, HVAC and back-up power systems, water/ sanitary systems and subsystems, physical infrastructure and fire detection and suppression systems - Plans, directs, and coordinates activities and projects related to the design, construction, modification and maintenance of the building, building mechanical and electrical systems, machine floor process systems, and building controls and fire alarm systems - Analyzes facility operations and building/maintenance activities and contracts; proactively identifies opportunities for improvement - Provides technical leadership and guidance to a team of facilities maintenance specialists, contractors, and technicians to ensure they can successfully support everyday operations - Recruits, hires, trains, and defines goals for direct reports and department; evaluates performance and recommends or initiates promotions, transfers, and disciplinary actions - Ensures all security systems meet requirements and are operational, in cooperation with the Iridium Facility Security Officer (FSO) - Manages contracts and billing of infrastructure support needs with facility vendors, including but not limited to electrical, janitorial, construction, HVAC, utilities, and civil authorities - Oversees operational budget to ensure capital and operations costs targets are being met - Develops and maintains long-range planning initiatives for capital improvements and establishes efficiencies so as to lower overall operational and capital costs - Ensures infrastructure consistencies and best practices across all facilities - Develops, manages, and maintains an appropriate facilities spare inventory and equipment plan - Liaison with various essential services (i.e., police, fire, and water) to include security alarm and fire monitoring vendors and civil and regulatory agencies - Liaison with the facility landlords for the rented facilities as contractually required - Functions as a back-up for individual facility Site Managers when they are unavailable Job Requirements: - Ability to proactively determine facility, safety, and security requirements for both tactical and strategic planning, and prepare/modify efforts, as necessary, to ensure best-in-class infrastructure requirements are met - Must have an excellent understanding of standard industry quality assurance and inspection processes, security and safety policies and practices - Ability to manage and lead a team operation and engage in management/leadership best practices - Must be able to analyze and solve systems and component malfunctions under pressure and direct internal and external resources to identify appropriate restoral steps - Must have exceptional written and verbal communications skills and be comfortable interfacing with managers, contractors, engineers, and executive leadership
Category
Management
Job Locations US-VA-McLean | US-VA-Leesburg | US-AZ-Chandler
Job ID 2021-1847
Iridium is seeking an exceptional Application Engineer to join our Internet of Things (IoT) Application Engineering team.  The IoT Application Engineering team is responsible for technical product introduction, sales, and onboarding of new and existing IoT customers.  In this role, you will support the embedded development of Iridium technology and assist customers in the configuration and adoption of newly finished IoT products for Iridium’s fastest growing division.  As a member of the Application Engineering team, you will leverage your experience of embedded hardware & software to provide technical support, develop applications, and deliver field demonstrations in support of product sales.   Job Duties & Responsibilities: - Onboard new partners and work with the sales channel to respond to technical questions from both existing and prospective customers - Prepare, update, and deliver professional training materials to Iridium partners - Troubleshoot partner designs and systems, including software/hardware integration and interactions between them - Work with partners to ensure Iridium best practices are being communicated and followed - Relay technical information from partners to both technical and non-technical stakeholders within Iridium in order to improve product offerings - Work with and improve test tools to help remove technical barriers to customer adoption and demonstrate, through example code, how partners can automate tests - Investigate, document, and coordinate product issues with other departments to ensure problems are addressed quickly and partner impact is minimized - Act as an escalation point for the Customer Support team in diagnosing and ultimately resolving client issues - Prepare, update, and maintain technical documentation Job Requirements: - Ability to work independently at customer sites to investigate, diagnose, and resolve problems - Must have strong interpersonal, verbal, and written communication skills with the ability to communicate effectively and collaboratively across internal and external organizations - Ability to adapt to new technologies, learn quickly, and shift priorities in an ever-changing and fast-paced environment - Strong customer service skills with the ability to identify obstacles and address demands - Ability to maintain professionalism, composure, credibility, and enthusiasm and positively influence others - Ability to describe technical topics to non-technical audiences - Ability to take initiative and work independently - Proficient with Microsoft Office tools and applications
Category
Engineering