Iridium’s mission is to deliver truly global, innovative and unique communication services with the highest reliability and value, providing safety and security, creating efficiency, and solving challenging connectivity requirements for individuals, enterprises and governments all over the world.
Iridium is committed to being a rewarding place to work where people are proud of what they do and are inspired to be the best they can be. We are dedicated to helping our employees and their families lead healthy, productive lives. Iridium offers a wide variety of benefit plans, most effective on the first day of employment! Some of our offerings include:
- Medical
- Dental
- Vision
- 401(k)
- Life, Short-Term Disability, Long-Term Disability and other insurance products
- Multiple reimbursement accounts
If you desire to be a member of an elite team of exceptional people, doing remarkable things, Iridium is the company for you! Our current open opportunities are below.
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The Director, Account Management & Business Development (Americas) is a senior member of the sales team and will be responsible for the execution of Iridium’s strategy as it relates to the land and maritime industries. In this role, you will work with members of the Sales and Marketing, Finance, and Operations teams to implement the business strategy. You will be responsible for managing existing accounts, identifying new partners to help us increase market share in the region, and fill gaps we may have in our existing distribution network. You will also perform in a business development function in key verticals, looking to uncover demand for our products and services and identify the appropriate Iridium partner to fulfill the requirement. Key verticals will be jointly identified with the successful candidate, but Oil & Gas will be one of them.
Job Duties and Responsibilities:
- Develop a sales and marketing plan to grow Iridium’s business in North America, including identifying potential customers in key vertical markets to be targeted with Iridium products and services
- Pre-select distributors and provide recommendations
- Support existing accounts and grow their business by carrying out regular strategy planning meetings, delivering training of new products and services, and ensuring accounts have access to the necessary Iridium support tools to effectively sell our products and services
- Work closely with channel partners to create, implement, and monitor marketing plans and ensure that their business operations support requirements are satisfied
- Provide weekly activity reports summarizing significant activities
- Sell indirect via channels, but drive revenue by pre-selling direct to end users
- Carry out demonstrations, training, seminars and road shows to promote Iridium product lines
- Identify upcoming projects, and influence RFP specifications in Iridium's favor
- Serve as primary interface between partner and Iridium departments to resolve sales, financial and operational issues.
- Perform analytical analysis and due diligence of new and existing distribution partners
- Draw on extensive knowledge of the mobile satellite environment to weigh the advantages of direct acquisition of a regional distributor against the potentially serious negative impact of alienating one or more of Iridium’s largest customers who have traditionally had relationships with such distributors
- Integrate distribution partner into Iridium’s business model by gathering all required documentation, establishing customer in Iridium billing, financial, and customer care systems
- Apply extensive industry and corporate knowledge to sort through the complex set of variables associated with determining applications which are most likely to be successfully addressed by Iridium service
- Facilitate negotiations with customers and Iridium management in the formulation of special product and price offers to promote sales
- Identify and recommend changes to established Iridium plans and policies as necessary to deliver the ability to be successful selling Iridium in the market
- Represent Iridium at marketing and other industry events, and make public presentations when needed.
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This position is responsible for the support of end user requests and issues, providing advanced troubleshooting and remediation support for the Iridium IT Help Desk working in cooperation with System Administrators, Network Engineering, and Technical Operation Teams to provide secure LAN and WAN connectivity for systems and end users
Duties and Responsibilities:
- Administer, support and maintain desktops, laptops, mobile devices, peripherals and all associated operating systems and applications for all users in a multi-site corporate environment
- Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment
- Perform employee off boarding IT functions which include the collection of equipment and deprovisioning of computer/security access
- Work service requests and help desk tickets on a daily basis
- Provide metrics and reporting as directed
- Maintain existing IT network elements and monitoring systems
- Respond to alerts and take corrective action; provide root cause analysis and suggest improvements
- Maintain appropriate tools to assist in the execution of duties
- Suggest improvements and seek additional training to maintain skills necessary to execute duties
- Other duties may be assigned by management
Job Requirements:
- Advanced understanding of installing, managing, maintaining Windows Desktop Operating Systems within an enterprise environment
- Ability to troubleshoot difficult problems in Windows and virus and malware detection
- Advanced knowledge supporting end users with Office 365 and the Microsoft Office Suite
- Intermediate networking knowledge and understanding of core concepts in alignment with Network+
- Advanced computer knowledge and understanding of standards, practices and theories in alignment with CompTIA
- Core understanding of Windows Server and advanced Windows desktop OS technologies such as DirectAccess and BranchCache
- Knowledge of Windows Server 2016 DHCP
- Intermediate knowledge of Cisco networking, IPv4 and IPv6, NAT, DNS, Application Layer Protocols, and DHCP
- Intermediate knowledge of PowerShell Scripting
- Advanced knowledge of operating system deployments using SCCM
- System Center 2012 Configuration Manager: Managing Clients
- Basic ability to plan and create applications and security policies in System Center Configuration Manager
- Advanced knowledge and awareness of Iridium policies and procedures and able to contribute to the creation and maintenance of policies and procedures
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The Director of Government Broadband Services will be responsible for establishing and sustaining the necessary framework to achieve revenue targets under the Broadband/Certus Line of Business (LOB) for the US Governemnt (USG) and specifically the Department of Defence (DoD). The incumbent will manage new sales and business development including account prospecting, qualifiation and lead follow-up to achieve or exceed assigned sales quota/product mix objectives. The Director of Government Broadband Services will manage the relationships with the service providers and customers. Additionally, he or she will be responsible for the business processes associated with the delivery of the Broadband Service. The Director of Government Broadband Services will coordinate across the other departments to ensure that the support processes and procedures meet and exceed the necessary standards to achieve the business objectives for the Iridium broadband service to the US Government and its users. The Director of Government Broadband Services will report to the Vice President, US Government Business Development.
Duties:
- Oversee the delivery of the Certus services to the USG
- Oversee the relationship with the Certus service provider and the Enhanced Mobile Satellite Service (EMSS) program
- Ensure the support process for Certus provides excellent support for the USG and its users
- Assist the USG sales team in assessing the potential application of Iridium products to meet customer needs and may prepare detailed technical product specifications for the development and implementation of these products
- Participate in the corporate development of methods, techniques and evaluation criteria for current, new and emerging technologies and services in support of broadband services
- Work closely across all internal organizations to influence decisions that support the objectives of the USG sales team
- Manage the relationships with the key Broadband customers and users.
- Generate financial reports for the broadband line of business
- Generate forecasts for adoption and usage for the broadband line of business
- Assist in new sales and business to achieve or exceed assigned sales quota/product mix objectives
- Provide pre-sales technical support for the development and implementation of complex products, applications and solutions
- Participate in contract negotiation, proposal development, technical support, customer service, installation and customer training activities
- Prepare account plans/proposal strategies and assume responsibility for the implementation of plans
- Contact perspective customers to build relationships, advise of new products or offerings and resolve problems
- Plan and participate in technical/product presentations/demonstrations/trade shows
- Prepare status reports on activities in the territory; recommend potential areas of business and new/enhanced products to management.
Qualifications:
- Management experience leading teams accomplishing complex business operations
- Experience in creating and executing across multiple organizations and stakeholders
- Strong communications skills to communicate plans and execution status across different organizations
- Strong engineering background with in-depth knowledge of mobile satellite products and services
- Ability to work with the USG sales team on pre-sales activities to assess potential applications for Iridium products and services
- Persuasive, strong relationship builder, both internally and externally, with excellent networking skills to ensure the objectives of the USG team are met.
- Strong communications and presentation skills. Must be capable of independently meeting with and briefing senior DoD officers and other senior officials.
- Experience in Federal government business opportunity assessment, preparation of customer proposals, negotiation of customer agreements and project implementation management
- This opportunity requires a “hunter” approach to sales, suggesting the following qualities:
- Articulate
- Confident but not arrogant
- High Integrity
- Results oriented
- Enthusiastic
- Self-starter – Desire to win
- Team orientation; no lone rangers
- The temperament to follow through to completion
- Tenacious
- Persistent
- Entrepreneurial – desire to win
- Innovative
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This position is responsible for the support of end user requests and issues, providing advanced troubleshooting and remediation support for the Iridium IT Help Desk working in cooperation with System Administrators, Network Engineering, and Technical Operation Teams to provide secure LAN and WAN connectivity for systems and end users
Duties and Responsibilities:
- Administer, support and maintain desktops, laptops, mobile devices, peripherals and all associated operating systems and applications for all users in a multi-site corporate environment
- Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment
- Perform employee off boarding IT functions which include the collection of equipment and deprovisioning of computer/security access
- Work service requests and help desk tickets on a daily basis
- Provide metrics and reporting as directed
- Maintain existing IT network elements and monitoring systems
- Respond to alerts and take corrective action; provide root cause analysis and suggest improvements
- Maintain appropriate tools to assist in the execution of duties
- Suggest improvements and seek additional training to maintain skills necessary to execute duties
- Other duties may be assigned by management
Job Requirements:
- Advanced understanding of installing, managing, maintaining Windows Desktop Operating Systems within an enterprise environment
- Ability to troubleshoot difficult problems in Windows and virus and malware detection
- Advanced knowledge supporting end users with Office 365 and the Microsoft Office Suite
- Intermediate networking knowledge and understanding of core concepts in alignment with Network+
- Advanced computer knowledge and understanding of standards, practices and theories in alignment with CompTIA
- Core understanding of Windows Server and advanced Windows desktop OS technologies such as DirectAccess and BranchCache
- Knowledge of Windows Server 2016 DHCP
- Intermediate knowledge of Cisco networking, IPv4 and IPv6, NAT, DNS, Application Layer Protocols, and DHCP
- Intermediate knowledge of PowerShell Scripting
- Advanced knowledge of operating system deployments using SCCM
- System Center 2012 Configuration Manager: Managing Clients
- Basic ability to plan and create applications and security policies in System Center Configuration Manager
- Advanced knowledge and awareness of Iridium policies and procedures and able to contribute to the creation and maintenance of policies and procedures
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This position is responsible for the administration and maintenance of the Iridium Commercial OS and MSSQL environments. Job duties include configuration, maintenance, data backup and recovery, performance tuning, upgrades, patches and troubleshooting. Will work with Network, Security, MySQL DBA, and Service SMEs to provide highly available and reliable systems to support Iridium employees and business departments.
Duties and Responsibilities:
- Administration, maintenance, tuning and troubleshooting of development and production operations, which includes administering Windows and Linux environments and MSSQL Databases
- Ensure proper backup processes are in place to allow for full recovery of sites and documents
- Service and coordinate user requests for changes and enhancements to environments
- Evaluate tools and applications relevant to the sites
- Maintain proper change control and configuration management processes
- Assist with planning and designing architecture to support scalability of existing sites and provide for new site requests
- Monitor sites daily, respond to alerts, and provide on-call support
- Create scripts to automate tasks
- Expertise with Linux, Windows, and Active Directory
- Experience with MSSQL a plus
- Familiarity with performance tuning strategies as well as disaster recovery strategies
- Provide regular metrics and reporting as directed
- Other duties may be assigned by management
Job Requirements:
- Responsible for providing day-to-day support and maintenance for Linux and Windows OS, Active Directory and MSSQL
- Investigating potential problems and issues raised by business users; this includes on-call support
- Monitor site events to proactively optimize system and application performance
- Work with the team to automate procedures where possible and to promote rapid response to known issues
- Work with other teams to promote changes to production and other environments
- Be accountable for maintaining server and security configurations in compliance with established best practices and established baseline configurations
- Oversee data fixes for business issues or to address network logon and application issues
- Accountable for proper backup and disaster recovery procedures
- Work in conjunction with other IT groups and company departments to understand functionality, scalability, performance, security, and integration requirements for all business sites
- Develop and maintain an in-depth understanding of the supporting application architectures and the general application functionality running on Windows and Linux
- Perform other duties and responsibilities as may be assigned from time to time by management
- Suggest improvements and seek additional training to maintain skills necessary to execute duties
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Summary:
This position is responsible for the administration and maintenance of the Iridium Network environments running at the SNOC and TSC facilities working in cooperation with the IT Network and Systems administrators to provide highly available and reliable systems to support the Iridium Mission network.
Duties and Responsibilities:
- Administration of network infrastructure systems to support the Local Area Networks and Wide Area Networks across all Mission Networks
- Administration of Cisco ASA VPN’s
- Administration of customer co-located equipment, VPNs and similar systems
- Work service requests and help desk tickets on a daily basis
- Participate in design meetings, reviews, implementation projects and coordinate with telecommunication vendors
- Maintain all network monitoring systems for connectivity, performance, and configuration changes
- Participate in a rotating coverage schedule to provide off-hours support
- Maintain existing IT network elements; implement upgrades, replacements and new equipment as directed
- Monitor the IT Network systems for proper operation, error conditions and unauthorized changes
- Respond to alerts and take corrective action; provide root cause analysis and suggest improvements
- Maintain appropriate logs, databases and history to perform trending analysis and take proactive steps to ensure the proper operation of systems
- Maintain appropriate tools to assist in the execution of duties
- Maintain appropriate and current documentation of network
- Suggest improvements and seek additional training to maintain skills necessary to execute duties
- Other duties may be assigned by management
Job Requirements:
- Demonstrated proficiencies with network administration and installation
- Ability to multitask and excel in a fast paced 24/7 environment
- Detail oriented with excellent technical, verbal and written communication skills
- Strong problem solving skills
- Ability to work well under pressure.
- Ability to collaborate with internal and external technology partners to ensure end to end quality of all products, services and systems; customer service focus
- Understanding of Iridium IT policies and procedures
- 24/7 On-Call as per assigned schedule
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Summary:
This position is responsible for the administration and maintenance of the Iridium environments running UNIX and Linux Server OS and related server applications at the SNOC and TSC facilities working in cooperation with the IT Network, Systems and Database administrators to provide highly available and reliable systems to support the Iridium Mission network.
Duties and Responsibilities:
- Responsible for providing day-to-day support and maintenance for all UNIX and Linux Servers and applications across the Mission Network.
- Accountable for maintaining server and security configurations in compliance with established best practices and established baseline configurations.
- Responsible for administrating, maintaining, performance tuning and troubleshooting UNIX/Linux Server OS and related Mission applications.
- Upgrade/install UNIX/Linux OS and Server software.
- Ensure proper backup processes are in place to allow for full recovery of sites and documents.
- Service and coordinate user requests for changes and enhancements to environments.
- Maintain proper Change Control and Configuration Management processes.
- Provide daily, weekly, and monthly UNIX/LUNIX system checklist with historical trending reports.
- Monitor sites daily, respond to alerts, and provide 24/7 on-call support.
- Work service requests on a daily basis.
- Perform other duties and responsibilities as may be assigned from time to time by management.
Job Requirements:
- Demonstrated advanced skills with UNIX/LINUX administration, maintenance, performance tuning and troubleshooting.
- Demonstrated advanced skills with both physical and Virtual LINUX and UNIX Systems and attached storage.
- Thorough understanding of the supporting application architectures and the general application functionality running in the UNIX and Linux environments.
- Ability to take a lead role in investigating potential problems and issues raised by Mission users.
- Ability to work with cross functional teams to automate procedures where possible, and to promote rapid response to known issues.
- Advanced skills with shell scripting for server deployment and administration.
- Advanced skills in performance tuning strategies as well as disaster recovery strategies.
- Ability to work in conjunction with other IT groups and company departments to understand functionality, scalability, performance, security, and integration requirements for all business sites.
- Thorough understanding of IT operational policies and procedures within UNIX OS discipline.
- Advanced Skills with Nagios Monitoring performance tools.
- 24/7 On-Call as per assigned schedule
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This position is responsible for collaborating with management and business leaders in Billing, IT and Finance for the creation and analysis of internal business unit reports as well as driving the scope of testing and validating underlying data in the Data Warehouse. The ideal candidate will have a strong background in Project Management, Business Intelligence systems and tools, business change impacts and analysis of business.
Duties and Responsibilities:
- Manage the MicroStrategy and internal reporting platform business initiatives
- Manage the full cycle of development/integration/design/test and implementation of reporting and analytics projects
- Serve as key driver of analytics requirements with business leaders
- Define and research new Business Intelligence and analytical solutions to be developed within the Data Warehouse and Reporting tools
- Conduct advanced data analysis to identify trends using data mining tools such as MicroStrategy
- Develop key performance indicators (KPIs) and ad-hoc reports that can be used to improve the business
- Provide analytical data support to business leads
- Conduct requirements gathering with business leads and users to promote the use of MicroStrategy as a self-service tool
- Assist in the validation and testing of underlying data in the Data Warehouse
Job Requirements:
- Strong analytical ability to interpret complex system logic and processes
- Ability to prioritize multiple projects, multitask, and review workloads to ensure the best use of resources
- Ability to create high level requirements documents
- Ability to translate business requirements into functional ETL requirements
- Excellent understanding of telecommunications and back office billing functions
- Knowledge of business products and associated billing elements
- Ability to interact and provide analysis to management and department leads of business
- Ability to work independently to accomplish business needs
- Ability to thrive in a fast pace environment
- Must be an independent worker and self-starter who is willing to learn;
- Ability to organize and complete work with minimal supervision
- Must possess excellent organizational skills
- Must possess strong leadership and project change management skills
- Must have a proven track record in analyzing and compiling data from multiple sources
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This position will act as a senior developer within the data warehouse team, focusing on MicroStrategy administration and development. The candidate will be responsible for design and development of complex reports, dashboards, and cubes. The candidate will also provide technical support as required to supplement the operations and Tier2 support teams. The candidate will display a proficiency in development, maintenance and support of multiple core software systems within the development team product catalogue. Current MicroStrategy Certified Specialist Administrator (MCSA) and MicroStrategy Certified Specialist Developer (MCSD) or higher certifications required.
Duties and Responsibilities:
- Responsible for the design, development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports that utilize the underlying data store(s)/Data Warehouse(s)/Data mall/OLAP Cube.
- Working with cross-functional teams, will participate in gathering and documenting reporting requirements to meet business needs and presentations as needed for the Senior Executive Team
- Design and development of reporting structures (cubes, dashboards, metrics, filters, attributes), supporting new services, billing enhancements, and modifications
- Support the successful execution of recurring scheduled reports
- Manage promotion of tested functionality to production system
- Attention to detail required, as developer will play a primary role in testing and validation of new objects before sending to user community
- Resolve issues and defects in a timely manner
- Provides guidance to the Software Engineering team and other departments in identifying product and technical requirements
- Consistent exercise of independent judgment and discretion in matters of significance
- Work closely with the operations support team supporting the configuration, back office and customer service processes
- Assist in the troubleshooting and assist in resolving complex system issues that may have a negative impact on revenue or customer perceptions
- Excellent communication skills required. Senior developer will work closely with the user community to resolve issues, assist in analyzing data, and prioritizing work
- Participates in meetings to recommend process improvements as development or customer needs dictate to enhance or maintain efficiencies for internal customers and reduce risk of revenue loss.
- Assists with the integration, documentation and launch of new product offering
- Participates in requirements gathering sessions to ensure the proper set up and use of back office systems
- Coach and provide training or suggestions as required
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- Other activities as deemed necessary
Job Requirements:
- Thorough understanding of System Development Life Cycle
- Competency in development and tuning of SQL queries
- Understanding and familiarity of telecom back office, billing and revenue assurance
- Ability to interact with various departments and management
- Strong understanding of data modeling, creation of all the basic Microstrategy objects (attributes, metrics, filters, transformations, consolidations, groupings, etc.), creation and maintenance of hierarchies
- Expert level debugging skills
- Ability to translate user requirements into technical design and implementation
- Must possess excellent organizational skills and thrive in a fast pace environment
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Iridium Satellite produces and supports multiple mobile products that provide essential and valuable data and voice communication services to users worldwide using our constellation of 66 LEO spacecraft and supporting ground infrastructure. Continuously producing quality products and software is critical for the success of Iridium and those who rely on the services we provide.
Iridium seeks an engineer to contribute to the research, development, testing, and sustaining engineering activities of the Iridium services and subscriber equipment technology sector. Education or demonstrated work experience in engineering practices, software/hardware testing, and leadership is necessary for success in this position. Additional essential responsibilities are detailed below.
The ideal candidate will be responsible for verifying the reliability and robustness of Iridium products and communication services, interested in the long-term success of their work, and highly self-reliant.
Essential responsibilities include but not limited to:
- Work collaboratively with software, hardware, and system development engineers
- Research and implement hardware upgrades of lab infrastructure and test systems
- Integrate, maintain and operate subscriber equipment, lab hardware and software systems
- Assist with design, implementation, and maintenance of automated test system software
- Identify test, programmatic and services implementation risks
- Assist in the mitigation of risks and/issues identified
- Decompose requirements into verifiable test objectives
- Develop and maintain test plans and procedures
- Develop, maintain and execute test scripts for feature, defect, and regression testing
- Analyze test results, generate and present reports based on test execution and analysis
- Recreate and isolate reported software and/or hardware defects using test infrastructure and document non-compliances
- Update and maintain technical product documentation
- Collaborate with team members across various functional disciplines to ensure high product quality
- Mount antennas into RF Anechoic Chamber and follow test procedure to produce TX and RX antenna patterns and performance measurements
- Exposure to laboratory test equipment (spectrum analyzers, power meters, network analyzers, signal generator, programable power supply, oscilloscope, handheld multimeters, protocol analyzers, etc.)
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This position will act as a developer within the B/OSS development team. The candidate will have primary responsibility to create reporting packages and procedures for internal and external consumption using Oracle PL/SQL. The candidate will also provide technical support as required to supplement the operations and Tier2 support teams.
Duties and Responsibilities:
- Development of PL/SQL queries, packages and procedures to produce reports and search results.
- Tuning of SQL queries used by ETL processes for performance optimization.
- Configuration of complex logic rules and business process flows related to pricing and provisioning.
- Prepare clear and accurate deployment instructions for operations team.
- Support QA efforts, resolve issues and defects in a timely manner.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Work closely with the operations support team supporting the configuration, back office and customer service processes.
- Assist in the troubleshooting and assist in resolving complex system issues that may have a negative impact on revenue or customer perceptions.
- Participates in meetings to recommend process improvements as development or customer needs dictate to enhance or maintain efficiencies for internal customers and reduce risk of revenue loss.
- Assists with the integration, documentation and launch of new product offering.
- Assist as necessary with user acceptance testing of billing and reporting systems as development is completed, before production roll out.
- Other activities as deemed necessary.
Job Requirements:
- Thorough understanding of Agile Scrum process.
- Must quickly establish proficiency in developing and maintaining the PL/SQL packages and procedures used for internal and external reporting functions related to the datamart, data warehouse, and billing systems.
- Competency in PL/SQL packages, procedures, functions and queries.
- Attention to detail and ability to follow processes and code with development standards.
- Ability to document and build of complex logic rules and business process flows.
- Understanding and familiarity of telecom back office, billing and revenue assurance.
- Ability to interact with various departments and management.
- Ability to prioritize multiple projects, multi task and review workloads to ensure the best use of resources.
- Must possess excellent organizational skills.
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The Network Control Specialist is responsible for monitoring the Iridium Gateways and remote site equipment to ensure timely outage notification and resolution of issues in a 24x7x365 environment while fully complying with and executing the Gateway operational policies and procedures. Works under the supervision of the Network Control Specialist – Shift Lead direction to provide highly available and reliable systems to support Iridium partners / customers.
Duties and Responsibilities:
- Monitor and test the Gateway network elements per written operational procedures.
- Perform remote maintenance as necessary or as directed per written operational procedures.
- Accomplish items on SRV PM Checklists per written operational procedures.
- Produce trending and tracking reports per written operational procedures.
- Notify internal and external parties in timely manner when service-impacting issues occur per written operational procedures.
- Basic troubleshooting of customer trouble tickets per written operational procedures.
- Escalate non-standard events to Network Control Specialist Shift Lead or Management.
- Respond to Iridium alerts in a timely manner and initiate corrective actions to restore network services.
- Coordinate fault resolution with senior personnel and vendor support items.
- Make recommendations and take actions to prevent/restore network interruption and/or service degradations.
- Provide Tier 1 technical support for customer care and network elements as assigned.
- Utilize Operations reporting systems, processes, and procedures to ensure timely and accurate trouble ticket resolution and activity reports.
- Ensure Iridium’s policies and code of conduct are understood and complied with.
- Perform other duties and responsibilities as may be assigned from time to time by management.
Job Requirements:
- Complete the Iridium GTO Foundational training within 30 days of employment.
- Complete the Iridium GTO Infrastructure training within 90 days of employment.
- Complete the Iridium GTO Basic Service Block 1 training within 180 days of employment.
- Complete the Iridium GTO Basic Service Block 2 training within 210 days of employment.
- Complete the Iridium GTO Basic Service Block 3 training within 240 days of employment.
- Demonstrate Basic Networking and Linux operating skills.
- Demonstrate Basic User level Microsoft Office suite (MS Word, Excel, OneNote, Power Point)
- Demonstrate customer service skills with the ability to handle customer issues with diplomacy, tact, and a concern for the customer needs.
- Ability to work with the cross functional teams to automate reactive procedures where possible, and to promote rapid response to known issues.
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Iridium Satellite, LLC’s Product Engineering group has responsibility for the design and manufacturing support of a multitude of subscriber modem terminals, and modules, that utilize the Iridium satellite network. The sustaining engineering function within the group supports Iridium satellite terminals, modules and accessories that are currently in production as well as providing assistance in transitioning new products into high volume production. The sustaining engineer acts as the interface between Iridium’s engineering group and the manufacturing group including Iridium’s contract manufacturer. The primary responsibility of the sustaining engineer is to assure continuous production flow of Iridium products by coordinating product modifications and testing to accommodate components that are no longer available, support the transition of new designs into high volume production and manage the configurations of all subscriber products. Additionally, the sustaining engineer tracks technical issues as they arise and coordinates their resolution. Furthermore, the sustaining engineer maintains end user documentation and regulatory certifications for all Iridium subscriber products.
- Responsible for defining, updating and implementing the engineering group’s process for interfacing with Iridium’s manufacturing group and contract manufacturer to assure continuous production of Iridium products.
- Act as the interface between the engineering team and manufacturing team to help transition new/improved products from development into high volume production.
- Maintain the revision and configuration compatibility matrix of hardware and software for all products
- Coordinate product modifications to accommodate replacements for end-of-life (EoL) components
- Generate Qualification Build Orders (QBO) to instruct the contract manufacturer to manufacture modified product(s) for performance evaluation
- Generate Engineering Change Orders (ECO) to direct the contract manufacturer to build a new revision of the product(s) with input from development and manufacturing engineers.
- Coordinate verification testing of manufactured product(s) to assure product performance is met.
- Coordinate regulatory testing and documentation of Iridium subscriber products
- Provide technical support to partners integrating Iridium’s original equipment manufacturer (OEM) modules into their equipment
- Provide technical support to Iridium’s customer care department in answering customer questions about their Iridium subscriber terminal equipment
- Investigate and resolve field issues identified
- Supply technical input for use in user documentation
- Maintain/update technical documentation of Iridium’s subscriber equipment
- Maintain database of technical issues and coordinate their resolution with engineering team