Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We’re Looking For:

As the technical leader of the sales engineering team, you will lead and develop a team of Applications and Sales Engineers responsible for working closely with our partners and our internal sales team to provide technical input and lead field demonstrations in support of product sales. In this position you will apply your proven abilities as a team leader while effortlessly shifting to an autonomous role when needed.

You will connect with current and potential clients in meaningful ways to effectively demonstrate Iridium’s value through the company’s network, service and technology offerings. You will assist customers & partners in the efficient integration of Iridium’s hardware and network elements.  In addition, you will provide product education as well as sales support for technical solutions and configuration to Iridium customers.

What You’ll Do:

• Foster and develop a highly effective team of Application and Sales Engineers to effectively support the development and certification of VAM products. 
• Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and managing conflict when necessary
• Jointly create, manage, and execute account plans side by side with the Account Team / Channel Managers; Take the lead on technical initiatives and partner with key technical stakeholders to create a solution / product offering and plan according to initiatives and objectives defined through discovery
• Define, architect, and deliver solutions that optimize Iridium business growth and customer satisfaction
• Validate that the hardware and services offering aligns with clients’ objectives
• Effectively onboard new partners and communicate with customers by email, telephone, and in-person to diagnose and resolve system problems
• Develop operational processes, procedures, best practices, and methods
• Create new and improve existing tools to help partners more effectively develop end to end solutions and aid in testing
• Act as an escalation point for the Customer Support Representatives in diagnosing and ultimately resolving client issues
• Provide product teams with valuable input during the product development cycle to help create amazing new products and services
• Provide effective technical leadership in both customer and internal interactions

What You’ll Need to Succeed:

• Bachelors’ degree in Electronics/Electrical Engineering, Masters desired
• 10+ years of relevant experience
• Experience managing highly technical team
• Capable of being a strong motivator and source of direction for your team and role modelling commitment to your team’s goals
• Excellent communication skills, with the ability to convey products, deliverables, analyses, and/or issues clearly and confidently, and recognize and adapt to different communication techniques
• Be able to analyze and understand a situation or problem and think critically to make decisions, come up with and evaluate unique solutions, and see those solutions through to completion
• Be independent and self-motivated and demonstrate a high degree of creativity, flexibility, and resourcefulness
• Strong knowledge of electronic laboratory test equipment for testing and troubleshooting to the component level
• Ability to perform electronic circuit analysis
• Previous experience in Product Development, Development Lifecycles, RF Design and/or Satellite Communications
• Understanding of electronic system level design, assembly, and testing
• Familiarity with Unix operating system (IBM AIX, Linux) and Microsoft Windows operating systems
• Understanding of TCP/IP fundamentals (DNS, FTP, SSH, IP CONFIG), network architecture & connectivity troubleshooting
• Familiarity with scripting languages such as Java/JavaScript, Python and cloud infrastructures

Things That Would be Great if You Brought to the Table:

• Experience manage technical teams
• Ability to write technical documentation such as test plans, technical memos, and procedures
• Demonstrated experience designing RF circuits & analysis
• Complete knowledge of RF Cascade analysis (gain, noise, intercept, etc.)
• Expert in the use of Linux systems, the use of Virtual Machines, Internet protocols and programming skills in python
• Familiarity with SW test infrastructure & QA tools (e.g., Jira, Git, Bamboo)
• Strong analytical skills to diagnose the root cause of testing failuresHigh level of proficiency with Microsoft Word and Excel
• Be able to travel up to 10%

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.