Iridium Satellite

  • IOT Senior Applications/Sales Engineer

    Job Locations US-VA-McLean | US-AZ-Chandler
    Job ID 2019-1573
    Category
    Engineering
    Worker Category
    Regular Full-Time[F]
  • Company Overview

    Iridium is the only truly global voice and data satellite communications network that connects people, organizations, assets, government and relief agencies with “on-the-move” availability.  Together with its ecosystem of partners, Iridium delivers essential, reliable communications with an easy-to-integrate platform and service for improved efficiency.  With more than 20 years of experience, Iridium will soon be launching the next-generation of connectivity, Iridium CertusSM - the most versatile global broadband service with improved speeds to satisfy the critical need to send and receive communications when traveling by land, sea or air.  For more information about Iridium products, services and partner solutions, visit www.iridium.com.

    Position Summary, Job Requirements & Responsibilities

    Position Summary:

     

    The Internet of Things (IOT) Sales Engineering team is responsible for technical product introduction, sales and onboarding of new and existing IOT customers.  This role will involve supporting the embedded development of Iridium technology and assisting customers in the configuration and adoption of newly finished IOT products for Iridium’s fastest growing division.  As a member of the sales engineering team, this individual will leverage their experience of embedded hardware & software to provide technical support, develop applications and deliver field demonstrations in support of product sales.

     

    Job Duties & Responsiblities

    • Effectively onboard new partners and working with the sales channel to respond to technical questions from both existing and prospective customers.
    • Prepare, update and deliver professional training materials to Iridium partners.
    • Troubleshoot partner designs and systems, including software/hardware integration and interactions between them.
    • Ability to work independently at customer sites to investigate, diagnose and resolve problems.
    • Work with partners to ensure Iridium best practices are being communicated and followed.
    • Relay technical information from partners to both technical and non-technical stakeholders within Iridium in order to improve product offerings.
    • Improve and Develop test tools to remove technical barriers to customer adoption and demonstrate through example code how partners can automate tests.
    • Investigate, document, and coordinate product issues with other departments to ensure problems are addressed quickly and partner impact is minimized.
    • Act as an escalation point for Iridium customer support in diagnosing and ultimately resolving client issues.
    • Prepare, update and maintain high quality technical documentation.

    Experience & Education Requirements / EEO

    • Bachelors’ degree in Electronics/Electrical Engineering, Master’s degree preferred.
    • 3-5 years’ experience with embedded devices, object orientated languages such as Java, Python,
    • Previous experience with satellite based designs or embedded IOT products is highly preferred.
    • Experience implementing industry standard protocols using interfaces such as CAN bus, RS232, RS485, BLE is highly preferred
    • Previous design experience using web services and web service protocols such as JSON.
    • Knowledge of laboratory equipment for testing and troubleshooting to the component level.
    • Familiarity with small footprint constrained embedded operating systems.
    • Understanding of TCP/IP fundamentals (DNS, FTP, SSH, IP CONFIG), network architecture & connectivity troubleshooting preferred.
    • Experience with Microsoft office tools.
    • Excellent written and verbal communication skills.

    Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.

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