Iridium Satellite

  • IT Support Specialist III

    Job Locations US-AZ-Tempe
    Job ID 2018-1317
    Category
    Information Technology
    Worker Category
    Regular Full-Time[F]
  • Company Overview

    Iridium is the only truly global voice and data satellite communications network that connects people, organizations, assets, government and relief agencies with “on-the-move” availability.  Together with its ecosystem of partners, Iridium delivers essential, reliable communications with an easy-to-integrate platform and service for improved efficiency.  With more than 20 years of experience, Iridium will soon be launching the next-generation of connectivity, Iridium CertusSM - the most versatile global broadband service with improved speeds to satisfy the critical need to send and receive communications when traveling by land, sea or air.  For more information about Iridium products, services and partner solutions, visit www.iridium.com.

    Position Summary, Job Requirements & Responsibilities

    This position is responsible for the support of end user requests and issues, providing advanced troubleshooting and remediation support for the Iridium IT Help Desk working in cooperation with System Administrators, Network Engineering, and Technical Operation Teams to provide secure LAN and WAN connectivity for systems and end users

     

    Duties and Responsibilities:

    • Administer, support and maintain desktops, laptops, mobile devices, peripherals and all associated operating systems and applications for all users in a multi-site corporate environment
    • Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment
    • Perform employee off boarding IT functions which include the collection of equipment and deprovisioning of computer/security access
    • Work service requests and help desk tickets on a daily basis
    • Provide metrics and reporting as directed
    • Maintain existing IT network elements and monitoring systems
    • Respond to alerts and take corrective action; provide root cause analysis and suggest improvements
    • Maintain appropriate tools to assist in the execution of duties
    • Suggest improvements and seek additional training to maintain skills necessary to execute duties
    • Other duties may be assigned by management

     

    Job Requirements:

    • Advanced understanding of installing, managing, maintaining Windows Desktop Operating Systems within an enterprise environment
    • Ability to troubleshoot difficult problems in Windows and virus and malware detection
    • Advanced knowledge supporting end users with Office 365 and the Microsoft Office Suite
    • Intermediate networking knowledge and understanding of core concepts in alignment with Network+
    • Advanced computer knowledge and understanding of standards, practices and theories in alignment with CompTIA
    • Core understanding of Windows Server and advanced Windows desktop OS technologies such as DirectAccess and BranchCache
    • Knowledge of Windows Server 2016 DHCP
    • Intermediate knowledge of Cisco networking, IPv4 and IPv6, NAT, DNS, Application Layer Protocols, and DHCP
    • Intermediate knowledge of PowerShell Scripting
    • Advanced knowledge of operating system deployments using SCCM
    • System Center 2012 Configuration Manager: Managing Clients
    • Basic ability to plan and create applications and security policies in System Center Configuration Manager
    • Advanced knowledge and awareness of Iridium policies and procedures and able to contribute to the creation and maintenance of policies and procedures

    Experience & Education Requirements / EEO

    • Associates Degree in Computer Science or equivalent experience
    • 3+ years of experience in a technical support role
    • 2+ years supporting end users in an Office 365 environment
    • CompTIA or Network+ certification preferred
    • 3+ years of experience working in both Windows desktop OS environments with the ability to troubleshoot at both an application and desktop OS level

    Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.

     

     

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