Iridium is the only truly global voice and data satellite communications network that connects people, organizations, assets, government and relief agencies with “on-the-move” availability. Together with its ecosystem of partners, Iridium delivers essential, reliable communications with an easy-to-integrate platform and service for improved efficiency. With more than 20 years of experience, Iridium will soon be launching the next-generation of connectivity, Iridium CertusSM- the most versatile global broadband service with improved speeds to satisfy the critical need to send and receive communications when traveling by land, sea or air. For more information about Iridium products, services and partner solutions, visit www.iridium.com.
This position is responsible for all end user business systems and processes. The individual manages help desk analysts to ensure proper computer and network operation in support of end user business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user technology service requests. Problem resolution may involve the use of diagnostic and service request tracking tools, as well as providing in-person, hands-on help at all business system levels. Will take ownership of IT Services Management (ITSM) systems and processes keeping them current and efficient. The ideal candidate will have several years of expert level experience with ticketing ITSM products as well as expertise with deployment technologies for operating systems and mobile devices.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
STRATEGY & PLANNING
ACQUISITION & DEPLOYMENT
EDUCATION AND/OR EXPERIENCE
Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.